Theme Support

Here you can send support requests to MH Themes support staff in case you need further assistance with your WordPress theme. Theme support is provided during our business hours from Mon-Fri, 8am – 8pm CET/CEST. Support requests usually are answered by our support staff within a few minutes, but please allow up to 24 hours to answer your request.

What is covered by theme support


Although standardized WordPress themes are available at low cost and of course don’t come with the same level of service and support as when you would hire a personal web designer for a few hundreds, up to thousands of dollars, you still have support included. That means in case you have questions about your WordPress theme or need additional assistance, you can send a support request and the support staff will answer your questions.

Theme support covers answering questions related to:

  • Theme installation
  • Theme configuration
  • Theme features
  • Theme related issues (e.g. bug reports)

Theme support doesn’t cover custom services like:

  • Support for 3rd party themes, scripts and plugins
  • Support in case of general issues with your WordPress installation
  • Theme customizations and custom development

Theme Installation Service

Installation Tools WordPress
Image Source: ivke32 – / License: CC0 Public Domain

If you don’t want or can’t install and configure your theme by yourself, then we also offer a paid theme installation service where we can install and configure the theme for you to replicate the layout of the theme demo. For more information please visit this page: Installation service.

Support for the MH Magazine theme

MH Magazine Variations

MH Magazine is a very powerful and flexible WordPress theme. We’ve created extensive documentation for this theme to help you launch an awesome website. In addition you can have a look at the answers to frequently asked questions as your request may already be covered there.

Send a new support request

When sending a new support request, please always try to explain your issue as detailed as possible and provide as much information as you can to avoid unnecessary back and forth. We can answer support requests in English or German language, any other languages are not supported.

NOTICE: Before sending new support requests to our support staff, please always check if your questions are not already answered in the theme documentation for your theme and check the tutorials in the support center (use the search function) for existing answers to your questions.

As everyone, we will use the holiday season as a chance to spend time with friends and family, and refresh our minds. That’s why our support team will be unavailable between December 23rd and January 3rd. We will be back as normal on January 4th. We wish you and your family a safe and happy holiday season.

Get help from our knowledge base, or send us a detailed message:

Support Ticket

You can find the invoice for your purchase directly in your customer account.

Do you have questions about licenses? This might help you:

If you experience any problems submitting the form, please feel free to send us an email directly to